From ~50% to 95%  Extraction Accuracy

How Digital Align Transformed Credit Union Document Processing with Unstract

At a glance

95%+ 95%+ 95%+

Document Extraction Accuracy

<1Day <1Day <1Day

Workflow Setup Time

90% 90% 90%

Straight-Through Processing

-82% -82% -82%

LLM Token Usage

3 hrs/week 3 hrs/week 3 hrs/week

Developer Time Saved

-87% -87% -87%

Manual Review Time

COMPANY

Digital Align is a digital transformation consulting company, serving the credit union and community banking sectors.

INDUSTRY

PRODUCT

HEADQUARTERS

Fremont, California

Every day, Puneeth, Senior Engineer at Digital Align, and his team had to process lots of loan documents—each 160 to 170 pages, containing up to 200 fields to capture.

These weren't perfectly formatted files—they were, in fact, blurry phone scans, handwritten notes, faded copies from fax machines.

Documents would be wildly different—blurry phone captures, handwritten annotations, and faded scans that would challenge even human reviewers.

Puneeth Kumar,

Senior Engineer

Heavy Manual Work, Unreliable Extraction, and Lack of Flexibility

The team tried everything. Different parsing tools. Custom Python scripts. They ended up with a combination of solutions that every engineering team dreads: fragility. With this approach, they realized that each client required a different tool. Each new document format triggered weeks of custom coding. The team spent more time maintaining their system and adapting to new clients.

We were juggling different solutions for different clients—one wrong move could topple everything.

The accuracy rates told the real story. At 5070% extraction accuracy, every loan package required exhaustive manual review.

In the credit union space, where a single error could cascade through member accounts and trigger compliance violations, "good enough" is never good enough.

The Search for a Solution

Client complaints were mounting. Our extraction accuracy hovered between 5070% on our best days, with mismatched data creating trust issues. This was our inflection point.

After continuous searching and testing, they found Unstract, but internal skepticism ran high. The team had used tools and processes before that seemed flexible, but ended up being rigid. They had to be absolutely sure.

Scalable, Flexible Document Automation with Unstract

Digital Align tested Unstract with their most complex and challenging loan agreements. The blurriest scans. The handwritten nightmares that haunted their manual reviews. And more.

Our engineers were skeptical—they'd adapted to the old painful process. But when they saw Unstract handle our most challenging documents with ease, their skepticism quickly became enthusiasm.

The proof-of-concept proved to be revelatory.

The solution took only a few days to set up – an improvement over the weeks it would take to tailor a custom, client-specific process. The biggest advantage? Schema definition was finally possible through plain-English prompts, instead of complex coding efforts. Unstract worked just how engineers think.

A New Reality

In just 2 days, we went from initial meeting to full setup. Writing extraction logic in plain English instead of code—it was a big shift for the team.

Extraction accuracy jumped to 95%. Setup time went from weeks to hours. The 20 hours per week lost to maintenance became free.

Engineers stopped putting out fires and started focusing on what mattered most.
The 3 Unstract features transformed their workflow:

Prompt Studio: Logic changes that once required weeks of coding now takes place in minutes. .

LLMChallenge: Compare different AI models to optimize for accuracy and cost. .

Structured JSON Output: Clean, integration-ready data that plugs into existing systems.

Results

What once took weeks of frustrating code changes and redeployments now happens within hours. Our engineers are productive and happy!

95% extraction accuracy is our new baseline. When clients need adjustments, a quick prompt change replaces what used to be a long and difficult process.

Outcomes with Unstract